Good Energy

SIMPLIFYING HOME ELECTRICITY + CUTTING COST WITH DIGITAL REWARDS

The demand for information and self-service is at an all-time high, and customers expect utilities to give them access to tools that allow them to better understand and control their bill each month. In turn, utilities benefit from less time spent answering simple customer questions, better cash flow due to more on-time payments, and overall improved efficiency.

One of the most straightforward and impactful ways to begin the digitization journey is by offering a mobile app with self-service options. Customers want home utilities apps that show them their usage in a way they can understand and make it easy to pay their bills on time.

Usage Data

Customers can track their electric energy consumption by the day and even the hour to see when their highest usage is occurring. This feature keeps customers engaged and aware of their carbon footprint. It also empowers them to take control of their usage or further explore issues, such as leaks or inefficient insulation. This is another component to add value of our company for the customer. Customers rarely view utilities as partners, yet today’s advances in technology have allowed us to become just that.

Visual Data

Customers are unlikely to understand quantitative data in written format referring to kilowatt-hours or centum cubic feet. “A picture is worth a thousand words.” Instead, they need to be provided with visual data in the form of graphs and charts to understand their usage, trends and outliers at a glance. In addition, granular views help them tie household activities to the bill-to-date. For example, perhaps they want to understand how adding an additional roommate has impacted their utilities bill in order to split payments fairly. An intuitive, user-friendly app makes that possible.

Increased Transparency

What if you filled up your car’s gas tank several times a month, but you did not know how much you paid for gas until the end of the month? This is traditionally how utilities operate from the consumer perspective. Our utility give customers the power to see their bill-to-date and expected bill so there are no surprises when their bill comes. This allows them to budget their paycheck and plan ahead, reducing late fees, missed payments and eliminates customer service calls to make and renegotiate payment arrangements. Customers shouldn’t have to guess how much to budget for utilities each month or feel powerless to reduce their spending.

Increased Transparency

Customers now have the power to see their bill-to-date and expected bill so there are no surprises when their bill comes. This allows them to budget their paycheck and plan ahead, reducing late fees, missed payments and eliminates customer service calls to make and renegotiate payment arrangements. Customers shouldn’t have to guess how much to budget for utilities each month or feel powerless to reduce their spending.

Improving the Payment Experience

Improving the customer journey isn’t just about creating an excellent app experience. Utilities also need to consider the payment experience, which historically has been cumbersome. Customers want one simple place to pay with low-click options to view and pay their bill.

Customers also want the ability to make multiple smaller payments as they have per job income rather than one large, lump sum. More and more people are partaking in the gig economy, meaning they may not receive a consistent paycheck. Utilities need to adapt to the changing times.

They also need multiple ways to pay, because different demographics have different preferences. Everyone has a utility bill, but you can’t expect a college student to pay it the same way as someone living in a retirement community. Digitization doesn’t mean removing all paper payment options–It simply means creating a better experience and encouraging people to use digital channels. If the job is done right, they will likely stick with them.

Increased Customer Satisfaction

Simply put, happy customers are more loyal. By engaging with your customers and providing them information, transparency, and self-service, we build trust with our customers ultimately increasing customer satisfaction.

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THE REWARDS

Our loyalty program is blockchain powered. Best known as the technology behind Bitcoin, blockchain enables a ledger of transactions to be shared across a network of participants. When a loyalty point is issued, redeemed, or exchanged a unique token is created and assigned to the transaction.

Customers often forget to redeem their points or coupons with traditional loyalty programs. As a result, they miss out on the benefits of the program. Tokenized loyalty programs solve this problem by providing customers immediate access to their rewards. For example, when a customer is rewarded with a tokenized loyalty program, they can immediately receive tokens that can be redeemed for benefits. This increased engagement leads to more loyal customers and more repeat purchases.

The average person is enrolled into 14 of them and is very familiar with their purpose. Utilizing the blockchain to provide faster, more secure and transparent loyalty programs requires very little education. Good Energy rewards program combines blockchain technology with loyalty programs, enabling customers to earn loyalty points and utility tokens as loyalty points for participating in tasks that drive customer engagement. We are building the next level of customer loyalty.

Your Rewards

Earn tokenized reward points called “Volts”, by completing tasks we push to your cellphone. For example, upon notification view a 15-second promotional video we push to your cellphone notification from one of partners, and receive 15 Volts. Interact with the same video, like visit their website and receive 10 additional Volts. Volts are redeemable at our marketplace, partners’ shops, as bill credits, or as a donation to one of our charitable partners. The rewards are exchangeable among other Good Energy users, swappable right from The Good Energy mobile app. So if a friend is short on their Good Energy bill you can gift them some of your Volts to cover their bill.

Flexible Rewards

Our tokenized loyalty program is more flexible than traditional programs. With traditional programs, companies are locked into specific reward structures. For example, a company may offer ten token points for every dollar spent. However, with a tokenized program, companies can offer different rewards for different actions. This flexibility allows companies to tailor their programs to specific needs, goals and targets.

Secured

Our rewards program offers greater security and transparency than traditional programs. Conventional loyalty programs often require customers to provide personal information such as their name and email address. This information is then stored in a central database vulnerable to hackers. With us, personal information is not stored in a central location. Instead, it is distributed across the blockchain, making it much more difficult for hackers to access.

CUSTOMER SERVICE

Our competitiveness comes into play by controlling costs from eliminating the liability of a hefty payroll of customer service agents at a call center. Customers interact with our customer service chatbot system for any common questions and customer service. The artificial intelligence aspect of the chatbox powers learning of customers trends when contacting for service.

Chatbots provide:

●Real-time support, 24/7.

●Handle a high volume of customer interactions simultaneously, ensuring a seamless experience even during peak times.

●Enhanced Customer Experience: immediate responses to customer queries. Which improves customer satisfaction and engagement

●Provide immediate solutions to common customer issues, reducing resolution time and improving customer retention.

●Compliance and Regulations: ensure that customer interactions adhere to industry regulations and compliance reducing the risk of legal issues, along with company quality control standards.

●Reduced Wait Times: Customers no longer need to wait in long queues for assistance, leading to decreased frustration and an improved brand perception.

●Data Collection and Analysis: Collect data on customer preferences, issues, and trends. This data can be valuable for improving services and making informed business decisions

By utilizing chatbots to handle routine inquiries, we are able to streamline operations, ultimately contributing to the company's growth and profitability.

Human agents available focus on more complex and sensitive customer interactions.

EASY MOBILE APP ENROLLMENT

Customers are hesitant to change utility providers because the process is normally confusing and inconvenient. We have streamlined onboarding, enabling quick and simple enrollment. Eliminating discouragement.

Onboarding is the most important component of the company. It’s the first impression. Fintech level systems are used to acquire personal credentials. By requesting just customer’s D.O.B. and phone number we utilize “prefill providers” to ping a variety of telecom, credit agencies and various data sites to use data intelligence to locate the rest of the customer’s information that is normally required for an application. In addition to embedded software to scout for fraud, counterfeit, and other evidence of high risk, Customer reviews information, correcting anything incorrect, then confirming to proceed with setup. Behind the scenes we handle all the protocols of transferring service from the previous provider to The Good Energy Company.

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Our Customers

Texas tech-savvy, environmentally conscious markets who drive electric vehicles, trade cryptocurrencies, and have a digital leadership personality, that. want a simple cost-efficient home energy plan with rewards.

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The Energy

Our energy is sourced from solar and wind. Natural resources make it good energy.

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Cross Marketing

Good Energy customers receive discounted electric vehicle charge at EnCharge Centers and half of EnCharge Plus subscription

EnCharge Centers customers receive an exclusive discount when becoming a new Good Energy customer.

Investment Funds to be used for

●Texas Public Utility Commission Assessment

●Energy Securities

●Mobile app/website development

●Component subscriptions

●founders salary

●bill payment gateway

●marketing + promotions

●office lease