Italy has banned funerals because of the coronavirus crisis. For many, the virus is now robbing families of the chance to say a final goodbye.
"This pandemic kills twice," says Andrea Cerato, who works in a funeral home in Milan. "First, it isolates you from your loved ones right before you die. Then, it doesn't allow anyone to get closure."
"Families are devastated and find it hard to accept."
'They have no choice but to trust us'
In Italy, many victims of Covid-19 are dying in hospital isolation without any family or friends. Visits are banned because the risk of contagion is too high.
While health authorities say the virus cannot be transmitted posthumously, it can still survive on clothes for a few hours. This means corpses are being sealed away immediately.
"So many families ask us if they can see the body one last time. But it's forbidden," says Massimo Mancastroppa, an undertaker in Cremona.