FAQ

GoGetFunding Basics

What is GoGetFunding?

We're a personal crowdfunding website where you can raise money for anything that matters to you. From personal causes and projects to events & more.

As one of the first personal crowdfunding websites, our experience, support, and features will help ensure you raise the most money possible.

Read more about our company mantra and team here. Or GoGetFunding now >


What currencies can I raise money in?

We're a truly International website, supporting 22 currencies:

  • U.S. Dollar
  • British Pound
  • Canadian Dollar
  • Euro
  • Japanese Yen
  • Australian Dollar
  • New Zealand Dollar
  • Swiss Franc
  • Hong Kong Dollar
  • Singapore Dollar
  • Swedish Krona
  • Danish Krone
  • Polish Zloty
  • Norwegian Krone
  • Hungarian Forint
  • Czech Koruna
  • Israeli New Shekel
  • Mexican Peso
  • Philippine Peso
  • New Taiwan Dollar
  • Thai Baht
  • Turkish Lira

What makes GoGetFunding different?

We’re glad you asked! With the increasing number of crowdfunding sites out there, you need to know you're dealing with a reputable and established website..

GoGetFunding is proud to be one of the first major personal crowdfunding sites, having launched in 2011. Since then, we've helped people from all over the world raise millions online. Our unique platform is continually engineered to ensure our campaign owners raise the most money possible.

Here's exactly how we stack up against our major competitors:


Compare Us!

See the advantages of choosing GoGetFunding over other fundraising websites.

How can I contact you?

Simply send us an email and we'll get back to you as soon as possible - that's normally under an hour.

You can also find us on Facebook and follow us on Twitter to get our latest news and updates.

Creating a Fundraiser

What if I don’t reach my fundraising target?


We're a 'keep-it-all' personal crowdfunding site meaning that even if you don't reach your fundraising goal, you still keep all of the funds raised (minus our industry low fees). Some sites return money to donors if you don't reach your goal under the assumption that you won't be able to complete your plans with only some of the money.

In addition, you have access to the funds raised throughout the campaign as opposed to just when your campaign ends.

Who can start a fundraiser on GoGetFunding?

Anyone, anywhere that needs to raise money online. You just need to have a PayPal or Stripe account so that you can receive the money you raise.

PayPal setup is easy is PayPal.com and you can setup Stripe in under 120 seconds while creating your campaign.

What type of fundraiser can I start and how do I get going?

Our most popular campaigns fall into the following categories: Personal, Medical & Healing, and Volunteer & Travel. However, we've seen campaigns for just about everything in between, too - from innovative business ideas to IVF fertility treatment and more.

You can create either a timed or an ongoing fundraiser. You should always create a timed fundraiser if money is needed before a certain date. Ongoing fundraisers are suited to those needing to collect money on a regular basis, and these are shown on a sub-section of our site.

To receive the money you raise, you'll need either a Stripe or PayPal account. Stripe accounts can be setup in just a few seconds while creating your fundraiser whereas we recommend you signup to PayPal at PayPal.com.

Ready to start? Click here.

What are the Stripe / PayPal requirements?

You need to enable either Stripe or PayPal to launch your fundraiser. We recommend enabling both so that donors can pay with absolute ease. Stripe specialize in handling your credit card donations whereas PayPal specialize in checkout with PayPal accounts.

You can setup a Stripe account in seconds when creating your fundraiser on our site. If you don't have a PayPal account, you can signup at PayPal.com

To accept donations via Stripe, you need to be resident in the USA, Canada, Australia, UK or Ireland.

Your PayPal account needs to meet the following five criteria:

  1. Your PayPal account needs to be verified (bank account added)
  2. Your email address must be confirmed (link in confirmation email needs to be clicked)
  3. You must have a PayPal Business account or PayPal Premier account to accept donations via credit cards without forcing donors to login / register at PayPal. Business accounts are designed for individuals in addition to businesses, charities and more.
  4. Your account must be capable of accepting the currency you've chosen.
  5. Your Payment Receiving Preferences must be set to allow "Send Money" payments


For more details on setting up PayPal and enabling the above, please see our PayPal setup page.

What information should I include on my fundraising page?

Fundraisers should explain:

  • What it is you are trying to do
  • How you will do it
  • How the funds will be used
  • Information about you or if applicable, the people in your team

The more information you share, the more you will earn your backers’ trust.

Think of what it would take for you to fund a campaign. Then go ahead and include all that information.

What tips do you have for creating a video?

You don’t have to be a video expert to create one – just about every smartphone can make great videos nowadays.

The key to creating a great video is to just relax, be yourself and enjoy it. Talk through your campaign and tell your story.

Explain what you're raising money for, how the funds will be used and if applicable, more information about you or your team.

Don’t worry about making it perfect; just keep it real. Fundraisers with a video are shown to raise more money than those without.

What fees do you charge?

It's completely free to start your fundraiser!

Our only charge is a competitive 4% fee on funds raised - lower than all of our major competitors. This fee is automatically deducted when you receive a donation - you don't have to do anything and you won't get any bills from us.

We know that the features and personal support we provide will help attract extra donations that will more than cover this fee.

Some sites say they are '100% Free' but they actually charge donors. Not cool.

Do Stripe / PayPal charge any fees?

PayPal and Stripe do charge a small fee for receiving money - the standard is 2.9% + $0.30 per transaction. For more info and your local rate, please see the PayPal and Stripe fees page.

Managing Your Fundraiser

When do I receive the funds raised?

Unlike many other crowdfunding sites, you don't have to wait until your campaign ends before accessing your donations.

Donations received via PayPal are credited into your PayPal account immediately so you can withdraw the funds right away.

Donations received via Stripe are automatically sent to your bank account on a 7 day rolling basis. So if a donation was made on March the 1st that will be deposited into your bank account on March 8th. After you have received your first few payments, Stripe may offer you the option to enable daily payments to your bank account.

How do I promote my fundraiser?

To raise the money you need, first ensure that you've created a great campaign. You should have a thorough description that explains what you're raising money for and how exactly the funds will be used. Our most successful campaigns tell a story and speak to their audience in a personal voice.
If appropriate, offer rewards and include a video of you or your team talking through your campaign - this does help to raise more money.
Once you’re sure that your campaign content is top-notch, you need to start promoting your page.
Here are our key tips - your goal should be to progress through these stages and become an advanced fundraiser!


Basic Fundraiser
      • Speak to or send a personal message to your close friends and family telling them about your campaign so that they can be first to donate and get the momentum going. Extended networks are much more likely to donate once they see that others have already done so.
 
      • Once your closest friends and family have donated, it's time to share your campaign on your own social networks and ask existing donors to do the same. Don’t bombard people with messages - as a general guide, two or three shares on Facebook or Twitter per week works well. Don't just post requests for donations, but update on progress and thank existing donors too.
 
      • If you have a website or blog, tell your audience about your campaign and embed our widgets. Similarly, if you have a Facebook page or other way of contacting relevant circles of people, spread the word about the opportunity for people to be part of your campaign.

Intermediate Fundraiser
      • Contact relevant online communities that may be interested in your fundraiser. You could engage with like-minded people on a relevant forum or website. Contact blogs that are related to your campaign and see if they’re interested in covering it. Or perhaps write a guest post that you know their audience will like and will help drive more visitors to your page.
 
      • Take your campaign offline and host a fundraising event or party. Distribute flyers, speak at a local community event and essentially create real connections with people.

Advanced Fundraiser
      • By contacting the press you have the ability to get exposure to a huge number of people, many of whom could turn into your donors. Contact your local newspaper, TV and radio stations to tell them about your fundraiser and why it’s worth their attention. The media love covering campaigns that are based on personal stories. Our campaigns that have gone viral often start off with coverage from small local news outlets which can then spread to the national or international news sites.

Exceptional campaigns can get donations from total strangers, but most are funded by people that are in your network and your network's network.
Our site has all the features you need to encourage donations, but you still need to work to get others to part with their cash. Creating a campaign is not a set-and-forget endeavor.

How do I get listed in your public results?

Fundraisers need to raise at least $100 (or the equivalent in another currency) before they are shown publicly on our site (unless you have set your fundraiser to private). This is to ensure that only active campaigns are displayed.

Remember that you should be sharing your unique URL (e.g. http://gogetfunding.com/campaign-name) and that's the easiest way to direct your friends, family and others to your page.

How can I get my fundraiser featured?

We have a special section of our site to showcase featured campaigns. If you are running a timed fundraiser, you have the opportunity to be featured.

We decide who to feature based on a number of elements, which includes how well your fundraiser is put together. For example, do you have multiple pictures, an interesting story, a video or thoughtful rewards? We also look at how many donations you've been able to drive from your personal networks.

We assess which fundraisers to feature on a regular basis. However, if you'd like to give us a heads-up, get in touch. Please remember that being featured does not automatically result in additional donations from strangers.

We regular highlight campaigns on our Facebook and Twitter, even if they're not in the featured section

What happens if a fundraiser reaches its funding goal before the time expires?

If a campaign reaches its funding goal before the time expires and you have not allowed overfunding, your page will not be able to receive further donations and it will be shown as successful.

If you have allowed overfunding, you will be able to receive additional donations until your campaign expires.

With ongoing fundraisers, you can accept donations forever.

How do I edit my fundraiser once it’s live?

You can edit your fundraiser once it is live by logging into our site and going to your dashboard. You will see your fundraiser with a 'edit' link besides it.



What are campaign updates?

Campaign updates are just what they sound like – they are updates that you can post on your campaign as it ticks on.

It’s great to keep followers and backers informed on your progress – this helps build an even greater personal connection, driving more interest and support. To create an update, simply login to our site and go to the 'Updates' tab of your fundraiser. Then click the 'Add Update' button.

Donating

Who handles payment for donations?

Depending on what the fundraiser has enabled, payment will be handled by trusted global payment providers PayPal or Stripe.

Are there any fees associated with donating?

You aren’t charged any fees for backing a fundraiser.