My name is Ronam Smith. I used to be owner of a small online business called FREE SHIPPING FOREVER based in Brooklyn, NY USA. Business listed in demand products for sale on an online marketplace and shipped them to customers.
I'm reaching out for help in total disbelief, continued frustration, endless aggravation and distress over online marketplace Bonanza.com (a Seattle based business where my company's products was listed) decision to shut down all of my seller accounts and eliminate me from possibility to sign-up with them ever again. They pulled the plug and cancelled on my business without any regard or explanation on Friday afternoon of July 3, 2015 (just in-time for the holidays, I suppose). As of July 4th, 2015 I could no longer log-in on their website to monitor my accounts and make sales. All access to my accounts was blocked and encoded to give an error, when attempting to log-in. Countless days, endless hours and incredible amount of online selling expertise went into creation and maintenance of these little stores, where customers could look over and purchase great variety of everyday products they need. It was an uphill, slow building process stretching over many months, which finally, just before Bonanza decided to cancel on me, started to produce a small income of just below $1000.00 a month.
This business and seller accounts that it included was meant to be my lifeline, livable wages, food, shelter and financial security for me and my family. It's all over now as my livelihood and wages are all completely and totally gone. I haven't done any harm to people running Bonanza marketplace and solely intended to use earnings generated on their marketplace to provide for well being of my family. Instead, I was dealt with swiftly, harshly and unapologetically. I tried to contact them via e-mail and phone to tell my side of the story only to be completely ignored. In response for such an outrageious act on their part that caused me and my family to fall on hard times, I have no choice, but to ask for financial assistance that will go to meet our living expenses such as rent, utility bills, food and clothing for the last 8 months, as we are by now deeply in debt and desperately seeking the way out. Please forgive me for saying and confessing to you about all these things, but I've never imagined that one day after working so hard for so long trying to make a living and provide for my family, I will fall on hardest times even harder regardless of amount of work I've done and be forced to go out and ask people for financial help.
Please, please help us, as our situation is dire, grim and seems hopeless. My family and I severely suffering from loss of my wages, sleepless nights, fear, uncertainty about immediate financial future, emotional distress, pain and aggravation from the thoughts of why I was dealt with in such a disrespectful and ugly fashion.
Sincerely thank you from the bottom of my heart for your help and time taken listening to me.
Father & Husband