Ever since I was a little boy, I was always tearing apart anything electronic, just to see how it worked. Beginning with T.V. remotes, moving to Betamax machines, to VCR’s, T.Vs, then onto computers. This fascination led to becoming a computer technician. Being as young as I was when I started, I began at the ground floor of the personal computer age, and have never stopped. In the days of Windows 3.1, and having a problem with my computer, I brought it to a very well know computer repair shop, whose name we will not mention. After three days of them “working” on my computer, the problem could not be fixed, and I still had to pay a few hundred dollars. It was at that moment that I decided to become a technician, and to become the best I could. I always loved helping people, but I wanted to really help, not just look like I was.
After years of school, I received my CompTIA A+ certifications, started my own company, and began contracting. I have worked in the private sector as well as government installations. I have worked with some of the largest computer companies in the world, and found one similarity: your computer could be fixed if you could afford it. Not only the repairs, but also the “membership” programs. I was always getting yelled at by bosses for providing services not offered by the warranty programs, simple things like teaching someone how to work a program, or recovering data lost on a hard drive. So, I decided to start my own company. Years later, with certifications from Dell, and tearing apart and fixing everything from your basic desktop to your most complex netbook, I got fed up with the politics of it all.
I fail to understand how any shop can take a week to clean out a virus, three days to replace a LCD screen on a laptop, several days to place a bad hard drive, not to mention the cost of recovering data from a hard drive that is infected with a virus! Not to mention the costs they charge people!
My fundraiser is to provide for advertising costs, and eventually a shop to open to the public. I refuse to charge for diagnostics: why tell you your computer is broken, when you already know that? And the inflated prices are out of control. I want to provide a service to people who don’t have the money to spend hundreds of dollars for a service that should only cost a few dollars. When you need your computer, and something happens, you shouldn’t have to panic. You should be able to bring it to a computer shop, or even call someone into your home to do the repair for you right then and there.
While working for the larger companies as a field technician, I prided myself on working around my customers’ schedule. That occasionally meant working at ten in the evening on a Sunday, repairing your computer at a McDonalds, a bar while someone met with clients, even in hotel lobbies for the out-of-town traveler. I have the contacts to get parts at the lowest possible, the skills to do almost any repair, and the customer service to make sure my customers are always happy, no matter what it takes. I would rather a customer talks highly of my work to their friends and never see them again, then to have someone keep coming back over and over again. My motto has always been “If I can’t fix the problem, you don’t pay.” And I feel most if not all computer repair shops should follow this same belief.