What is Legalbet Arbitration, and What do We Stand for?
Legalbet Arbitration is a non-profit project curated by Legalbet, a designated sports betting website. Our team has been mediating conflicts between online sportsbooks and their customers since 2014. Our goal is to protect the customers’ rights when they find themselves unable to resolve an issue without some outside assistance. By doing so, we make sure that those coming to us for help have a fair chance of completing the verification procedure, receiving a well-deserved bonus, reclaiming their winnings (or just their funds) that have been trapped at a sports betting website and successfully resolving other issues.
What are the Reasons for Declining Withdrawals?
The reasons for a sportsbook to freeze their customers’ accounts range from a human error to AML and identity theft-related concerns. Surely, there are a number of scenarios in which we have to decline a complaint. They include but are not limited to customers not complying with the law or the sportsbooks’ terms and conditions. At the same time, there are a lot of much more common issues that might cause a customer to be declined a withdrawal. Those are the scenarios we can help in.
What are We Fundraising for?
Although Legalbet is a commercial project, the website is completely free for its end users, and Legalbet Arbitration is not an exception. We believe that, by doing what we do, we take important steps towards a more fair and consistent licensed betting market. We are not making any money from mediating conflicts, and expanding Legalbet Arbitrarion to other countries takes time and resources. Within a year, we are launching Arbitration in Belarus, but we don’t want to stop there. We want to launch Legalbet Arbitration for the UK, and €10,000 is a good starting point. It will be enough for sustaining the project for the entire year.
How Can We Help?
Customers of sportsbooks turn to us for help if they have failed to solve a problem via Customer Support. Legalbet Arbitration has an advantage of contacting the respective sportsbooks' representatives directly, which allows our team to get clear statements in a timely manner without having to wade through default Customer Support messages in response to a query.
How Experienced Are We?Today, Legalbet Arbitration is taking complaints against sportsbooks licensed in Russia, Belarus and Kazakhstan. As of September 2020, our efforts have helped their customers reclaim over 50 million Russian rubles (over 490 thousand pounds) and about 60 million Kazakhstani tenge (about 107 thousand pounds).