As much as all call centers and BPO (business process outsourcing) companies would like to accommodate the WAHA (work at home arrangement) during the Corona Virus Lockdown here in the Philippines, it is not possible for all accounts due to client confidentiality and contractual obligations.
This campaign is created to gather funds to buy necessities and provide medical or financial aids for call center/BPO employees affected by the "NO WORK, NO PAY" policy due to the lockdown in LUZON and some other provinces across the archipelago.
Call center/ BPO employees in the Philippines have always sacrificed their time to provide the best customer experience, working night shifts to shifting schedules to accommodate international clients or even missing Philippines holidays or times with their loved ones because they need to comply with their given schedules. They are the FRONTLINERS of their respective companies who are mostly at the receiving end of many irate callers. They work hard to provide solutions for ALMOST EVERYTHING, be it in a technical, financial, billing, or just general customer service accounts. This time, they are the ones who need our help. If the companies they work for CANNOT accommodate the work at home arrangement prescribed by the government, how are they going to provide income for their families if the "NO WORK, NO PAY" policy is implemented?
YOU can make a difference. Join us in helping those in need by donating to this campaign. We appreciate all the help we can get.
#ACFA #ACFAPH #ACallfortheAgentsPH